Support

Cadora is a menu-bar and Dock app for macOS. It connects to the fitness data you already have and lets you chat with an AI coach about your training, recovery, and goals. To give you personalised coaching it needs at least one data source — Apple Health, Strava, WHOOP, or an imported file — and an account (via Sign in with Apple).

Cadora runs on macOS 14 (Sonoma) or later, on both Apple Silicon and Intel Macs.

Cadora uses Sign in with Apple. On first launch, choose "Sign in with Apple" and follow the prompt. You can choose whether to share your name and email; the coaching works either way.

Open Settings inside Cadora and choose the service you want to connect. You'll be taken to that service's own secure login to authorise access. Cadora requests read-only access and never modifies your data on those services.

When prompted, grant Cadora permission to read the health categories you're comfortable sharing (workouts, heart rate, HRV, sleep, and similar). Cadora only reads from Apple Health — it never writes data back. You can change or revoke this any time in System Settings → Privacy & Security → Health.

• Check the service is still connected in Settings, and reconnect if it shows as disconnected.
• Newly recorded activities can take a few minutes to appear after they sync to the source (Strava/WHOOP/Apple Health).
• For Apple Health, confirm the relevant categories are still permitted in System Settings → Privacy & Security → Health.
• If it still doesn't appear, email us with the activity date and source.

Cadora computes every factual number and date about your history directly from your own data, rather than relying on another app's badges. Differences usually come from how segments and best-effort windows are calculated. If a figure looks wrong, email us the activity and what you expected — we want these to be exactly right.

In the app, go to Settings → Delete Account. This removes your account and any connected-service tokens from our backend, and clears your local profile and chat history. The action is permanent.

Wherever possible, your data stays on your Mac — your imports, workout history, and chat history are stored locally. To generate coaching replies, the text of your message and a summary of relevant fitness context are sent securely to our backend and AI provider. We don't sell your data, show ads, or use tracking SDKs. Full detail is in our Privacy Policy.

Open Settings, find the connected service, and choose to disconnect. This removes Cadora's stored access for that service. You can revoke Apple Health access separately in macOS System Settings.

• Check your internet connection — AI replies are generated online.
• If you're sending messages very quickly, you may briefly hit a rate limit; wait a moment and try again.
• Quit and reopen Cadora.
• If it persists, email us with the time it happened and your macOS version.

Make sure Cadora has microphone permission in System Settings → Privacy & Security → Microphone, and that macOS dictation is enabled. Reopen the app after changing permissions.

Subscriptions are managed through your Apple ID. To view, change, or cancel a subscription, open System Settings → [your name] → Media & Purchases → Subscriptions, or visit your Apple account. For refund requests, use Apple's Report a Problem page. We're happy to help with anything else by email.